Return & Refund Policy

At INNOCN, we stand by the quality of our displays and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you may return your item in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team at [email protected] with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 3.
  Pack and Ship

  Securely pack the monitor in its original box with all included accessories and cables, then drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit, your refund will be processed to your original payment method within 5-7 business days.