Frequently Asked Questions
Everything you need to know about your INNOCN display experience, shipping, and support.
What is the standard shipping time for INNOCN monitors?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email once your monitor has shipped.
What is your return policy for defective pixels or hardware issues?
We offer a 30-day money-back guarantee for any reason. Additionally, our monitors come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Do INNOCN monitors support both Mac and Windows systems?
Yes, our monitors are designed for universal compatibility. They feature multiple input options including HDMI, DisplayPort, and USB-C (with Power Delivery on select models) to work seamlessly with macOS, Windows, and gaming consoles.
How do I claim a warranty for my device?
To initiate a warranty claim, please contact our support team with your order number and a photo/video of the issue. We will provide a prepaid shipping label if the unit needs to be returned for repair or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured via industry-standard SSL protocols.
Are the color calibrations professional-grade out of the box?
Yes, many of our high-end models, such as the Art Series, come factory-calibrated with a Delta E < 2 color accuracy report included in the box, making them ready for professional creative work immediately.